Enterprise Customer Success Manager

The role

You will execute onboarding and adoption strategies through key client ownership for Enterprise clientele. You will work with the Enterprise team to drive engagement, retention, and growth.

What you will do

• Execute the Enterprise customer success strategy developed by leadership
• Serve as a primary point of contact for key enterprise clients
• Drive initial enablement through high quality onboarding and training
• Identify and support opportunities for growth and client expansion
• Manage retention, working with clients to quantify value delivered
• Advocate for client needs and collaborate with cross-functional teams to drive product development
• Monitor and report on established key performance indicators, analyze data to identify trends

Required qualifications

• 5+ years experience in Customer Success or Account Management roles at scaling tech companies, specifically working with enterprise clients
• Proven track record of driving enterprise-level satisfaction, growth, and retention
• Excellent communication and presentation skills, with the ability to engage C-level executives
• A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives
• Ability to work under pressure, thriving in demanding environments
• Ability to work independently and as part of a collaborative team
• Proficiency in CRM systems and customer success tool

Benefits

• Impact at Scale
• Velocity & Ownership
• Cutting-Edge Tech

About the company

Perplexity is a company operating at the forefront of applied LLMs.