IT Engineer

The role

You will build foundational AI automations, custom skills, and workflows using Perplexity's Computer. You will also provide IT support for hardware, accounts, and SaaS apps and contribute to IT projects.

What you will do

• Use Perplexity's Computer to build foundational AI automations, custom skills, and workflows
• Instrument and tune the agentic IT ticketing system
• Spot trends, track KPIs, and engineer agent behavior
• Give employees day-to-day IT support in person and remotely
• Build and promote self-service tools across the company
• Contribute to IT projects across endpoint management, identity and access management, and IT back end

Required qualifications

• 3+ years of experience in IT help desk and systems administration
• Experience with macOS and Google Workspace
• Experience with Google Workspace, Okta
• Experience using AI coding tools and scripting languages like Bash or Python
• A methodical approach to root-cause troubleshooting
• Strong interest in automating away repetitive tasks
• Clear, friendly communication
• Enjoyment in helping people

Nice to have

• Experience ideally in a fast-growing startup
• Okta Workflows
• Familiarity with MDM like Iru or Intune

About the company

Perplexity is changing how the world finds answers. In 2026, they launched Computer, a product for the new era of agentic AI.