Enablement Specialist, Perplexity Computer

The role

The Enablement Specialist designs and delivers programs to help enterprise customers adopt Perplexity Computer. You will create onboarding journeys, lead workshops, and diagnose adoption barriers to move customers toward sustained use.

What you will do

• Design customer journeys and onboarding programs for different user cohorts.
• Lead technical kickoffs, workshops, office hours, remote sessions, onsite programs, and webinars.
• Teach Computer and agentic-workflow concepts to technical and nontechnical audiences.
• Guide customers through setup including permissions, connectors, models, and workflows.
• Diagnose adoption barriers related to knowledge, readiness, process, or technical complexity.
• Route complex needs to Applied AI Architects, Customer Success, Support, Product, or Engineering.
• Create scalable assets like curricula, checklists, implementation guidance, and videos.
• Use evidence to increase adoption and measure activation and program effectiveness.
• Bring customer patterns and feedback back to internal teams.

Required qualifications

• 4+ years in technical onboarding, customer enablement, implementation, solutions consulting, customer education, or a technically oriented Customer Success role.
• Proven program-building experience designing and delivering onboarding, training, or adoption programs.
• Strong facilitation and communication skills.
• Technical fluency in permissions, connectors, models, credits, workflows, and integration concepts.
• Strong diagnostic judgment.
• Data-informed growth mindset using product and usage data.
• Cross-functional operating ability.
• High ownership.

Nice to have

• Experience with AI products, agentic workflows, enterprise SaaS, or other technically complex platforms.
• Experience building technical onboarding or adoption programs for enterprise customers.
• Background in adult learning, instructional design, customer education, or enablement operations.
• Experience using product and usage data to trigger interventions and measure activation, time to value, and sustained engagement.
• Experience developing customer-facing technical content, workshops, or certification programs.

About the company

Perplexity is seeking an Enablement Specialist to help enterprise customers build the knowledge, confidence, and repeatable practices required to reach value with Perplexity Computer.