Product Manager, Platform

The role

The Product Manager, Platform will identify and solve high-impact problems for platform users and customers. You will build shared services, tools, and workflows to reduce duplicated work and prioritize platform investments.

What you will do

• Understand needs of platform teams and customers.
• Identify high-impact problems using product data and operational feedback.
• Turn recurring needs into shared services, tools, and workflows.
• Work with product, engineering, and operational teams to understand workflows.
• Prioritize platform investments across enablement, reliability, efficiency, and technical debt.
• Define and track success through business impact, reliability, cost to serve, and reduced manual work.
• Partner with engineering on technical tradeoffs, build-versus-buy decisions, and rollout plans.
• Write clear requirements and drive delivery from problem definition through launch and iteration.

Required qualifications

• Experience owning product strategy and execution on technical products and platforms, or shared systems used by multiple teams.
• Strong technical fluency to reason about APIs, data flows, system dependencies, and failure modes.
• Strong analytical skills to investigate problems and define metrics.
• Strong written and verbal communication.
• High ownership and sound judgment in a fast-moving environment.
• A focus on customer outcomes and product quality.

Nice to have

• Systems thinker, detail-oriented, problem solver.
• Experience wrangling thorny, complex problems.
• Experience working on platforms with multiple stakeholders and non-trivial tradeoffs.
• AI-native.
• Can build AI products whose outputs require evaluation, safeguards, and human-in-the-loop design.
• Strong analytical skills and experience defining metrics in ambiguity, breaking down workflows, and using quantitative and qualitative evidence to prioritize.
• Some experience working on critical software: support platforms/agents, legal/compliance tooling, identity and account tooling, billing, fraud, trust-and safety, etc.
• High-ownership.

About the company

Perplexity is the employer.