Legal Response Specialist

The role

This person will handle legal and sensitive tickets on the Support team. You will answer routine requests for information and support Governance, Risk & Compliance on privacy and security requests.

What you will do

• Monitor Support and Legal channels and route requests for human review.
• Escalate government, court, law enforcement, and legal-threat requests.
• Respond to routine requests using approved templates and guidance.
• Gather account history and draft responses for matters needing review.
• Help GRC process data subject requests and meet deadlines.
• Coordinate security questionnaires and data protection agreements.
• Track each case through completion and record decisions.
• Work with Support Engineering to test routing and AI bypass rules.
• Keep approved replies and handoff instructions current.
• Report backlog, response times, and recurring problems to Support, Legal, and GRC.

Required qualifications

• 5+ years in support, trust and safety, legal or privacy operations, or compliance
• Experience handling legal, privacy, or law enforcement requests
• Working knowledge of GDPR, CCPA, and data subject requests
• Judgment about when to involve Legal or GRC
• Care with confidential and privileged information
• Clear writing, including in sensitive customer conversations
• Ability to manage competing deadlines and follow through without reminders
• Experience improving support processes with technical teams, including automation and AI safeguards

Nice to have

• Experience with Intercom, Decagon, Linear, or Kodex
• Paralegal, privacy, or compliance experience or certification
• Experience with security questionnaires, SOC 2, ISO 27001, or HIPAA
• Familiarity with AI products or data tools for case reviews

About the company

Perplexity is hiring a Legal Response Specialist on its Support team.