Learning & Development Lead, Operations

The role

The Learning & Development Lead owns training and readiness for the robot operator workforce. This person designs and runs systems for new hire onboarding and ongoing training as robot workflows change.

What you will do

• Own the operator work-trial program and ensure candidates are evaluated consistently.
• Maintain trial standards, evaluator guidance, and scoring criteria.
• Build and run onboarding from day one through the first 30–60 days.
• Create training plans, checklists, certification steps, and readiness milestones.
• Identify struggling operators early and create paths for remediation.
• Partner with researchers and operations teams to translate new workflows into training materials.
• Design rollout plans to train large operator populations quickly.
• Track training completion, readiness, and performance metrics.
• Coordinate trainers, operators, shift leads, and researchers.
• Use operator performance data and feedback to identify training gaps.

Required qualifications

• Experience owning training, onboarding, or workforce development programs for hourly or frontline employees.
• Demonstrated ability to get new employees productive quickly.
• Experience building structured ramp programs with clear milestones and standards.
• Strong operational organization and follow-through.
• Able to turn ambiguous or technical workflows into simple, teachable processes.
• Comfortable managing trainers responsible for training large groups under tight timelines.
• Strong written and verbal communication.
• Able to work effectively with highly technical stakeholders, trainers, and frontline operators.
• Comfortable in an environment where processes and requirements change frequently.
• Uses data and observation to improve training.

Nice to have

• Experience in robotics is not required.

About the company

Physical Intelligence is a company with a robot operator workforce.