UX Researcher

The role

You will help understand how people manage money, discover opportunities, and trade with confidence. You will combine direct user understanding with behavioral data to inform strategy and execution across multiple functions.

What you will do

• Partner with cross-functional teams to prioritize research questions.
• Lead discovery and evaluation across the product lifecycle.
• Partner with Data Science to connect user understanding with behavioral data.
• Translate research into clear insights and recommendations for strategy and product decisions.
• Bring Product, Design, and Engineering into the research process.
• Make research easy to engage with through researcher-led work and coached self-service.
• Build a repeatable listening loop with Support, Marketing, and Data Science.

Required qualifications

• Significant experience leading product research end to end.
• Portfolio showing ownership and how work changed product or business decisions.
• Strong qualitative research craft and judgment regarding methods like interviews, observation, concept testing, usability studies, and surveys.
• Sound analytical judgment including ability to partner with Data Science and interpret behavioral data.
• Experience building or improving a research practice in an environment requiring independent work and prioritization.
• Clear, direct, and kind communication.
• Strong synthesis and ability to translate research into insights for different audiences.
• Proactive ownership and sound judgment.
• Curiosity about financial products and ability to make complex experiences understandable.

Nice to have

• Experience researching consumer fintech, investing, trading, payments, or crypto.
• Experience recruiting across diverse markets or studying trust, risk, onboarding, and repeat use.
• Familiarity with product analytics, SQL, or AI-assisted research workflows.

Benefits

• Competitive salary and equity
• Comprehensive insurance (medical/dental/vision): base plan 100% covered
• Flexible hours and a long-standing, supportive remote environment
• Unlimited vacation
• 401(k) retirement plan
• Wellness stipend
• Weekly meal stipend
• Learning & Development stipend
• Remote / WFH set-up stipend

About the company

Phantom is on a mission to connect the world to the freedom of open markets. The company is around 180 people and fully remote.