Senior Product Manager - Launch and Client Success

The role

You will own the successful launch of new manufacturer and provider clients onto the platform and ensure their continued success. This role involves hands-on implementation, client discovery, and product roadmap work.

What you will do

• Lead discovery, solutioning, and launch planning for new manufacturer and provider partners.
• Guide clients through B2B2C choices that shape end-consumer experience.
• Build and test client configuration hands-on.
• Partner with Engineering to scope, sequence, and ship client-specific changes.
• Own product roadmap initiatives using data to improve adoption and engagement.
• Set targets for adoption, retention, and value delivered.
• Drive improvements to client program performance.
• Use automation and AI to make each launch faster.

Required qualifications

• 6+ years of experience in product management, solutions architecture, or a similar client-facing product role.
• Recent, hands-on experience owning client or partner implementations from discovery through go-live.
• Experience advising clients on decisions that shape a consumer-facing experience.
• Working knowledge of B2B and B2C product principles.
• Comfort working directly with engineering to scope technical work and make implementation tradeoffs.
• Knowledge of file specifications and APIs at the level needed to configure and test.
• A track record of moving product or launch metrics with quantifiable results.
• Hands-on experience using AI or automation tools to scale work.
• Ability to break down ambiguous work and document clearly.
• Bachelor's degree or equivalent experience.

Nice to have

• Experience in healthcare, life sciences, or another complex, regulated domain
• Familiarity with patient services, hub programs, or pharmacy workflows

Benefits

• Competitive compensation
• Medical
• Dental
• Vision
• 401(k) contribution opportunity
• Paid Parental Leave

About the company

PHIL is a Series D health-tech company building a platform that connects patients, prescribers, pharmacies, and pharmaceutical manufacturers. The platform handles enrollment, benefits verification, prior authorization, copay support, and home delivery.