Director of Client Success

The role

The Director of Client Success owns the relationship with a small portfolio of large pharmaceutical manufacturer clients. You will lead the relationship, coordinate internal teams, and be accountable for account health, renewal, and growth.

What you will do

• Be accountable for the health, renewal, and growth of each account
• Serve as the primary executive point of contact
• Build relationships across market access, commercial, and patient services
• Coordinate PHIL's internal teams around each client's priorities
• Track every open item
• Lead business reviews and key client conversations
• Spot client needs and risks early
• Work with Client Strategy on program improvements
• Bring new opportunities within client portfolios to Business Development

Required qualifications

• Experience owning B2B enterprise client relationships, with accountability for retention and growth
• Experience at a startup or growth-stage company
• Executive presence, with a track record of building trust with senior client leaders
• A strong sense of urgency
• Experience working across teams to get things done without direct authority
• Ability to travel regularly for in-person client visits and to take Eastern Time meetings

Nice to have

• Pharma, specialty pharmacy, or patient-services experience
• Experience using AI tools in your work

Benefits

• Fully remote working environment available in specific states
• Competitive compensation (commensurate with experience)
• Full benefits (medical, dental, vision)
• 401(k) contribution opportunity
• Paid Parental Leave

About the company

PHIL is a Series D health-tech company building a platform that connects patients, prescribers, pharmacies, and pharmaceutical manufacturers. The company focuses on the patient experience to help patients get medication quickly and affordably.