Partner Support Specialist

The role

You will support the performance, accuracy, and timeliness of prescription processing across the Partner Pharmacy network. This involves managing workflows, resolving escalations, and performing data entry and financial reconciliations.

What you will do

• Discuss performance trends and turnaround times with partners to align on improvement goals
• Review and respond to internal escalation requests
• Perform data entry and process requests for regional partners
• Contact partners to resolve issues impacting client, patient, or partner experience
• Conduct investigative tasks for monthly financial reconciliations for partner pharmacies
• Review script-level issues to ensure proper processes and correct errors
• Triage, resolve, and respond to order-related escalations and one-off requests
• Identify errors, understand operational workflows, and take action to unblock prescriptions
• Collaborate with finance, warehouse/logistics, engineering, and patient support teams

Required qualifications

• Prior pharmacy technician experience or direct experience working with prescription-related workflows
• 2+ years of experience in administrative support, operations, customer support, or a related field
• Strong attention to detail with proven organizational and time-management skills
• Self-motivated, hands-on individual who can manage daily and weekly operational tasks independently
• Willingness and ability to learn operational workflows and identify root causes quickly
• Experience working with external clients or partners
• Solid written, verbal, and interpersonal communication skills
• Ability to operate effectively in a fast-paced, evolving environment
• Comfortable with ambiguity and adaptable within a rapidly growing startup
• Experience using G Suite applications

Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech
• Fully remote working environment available in specific states
• Competitive compensation (commensurate with experience)
• Full benefits (medical, dental, vision)
• 401(k) contribution opportunity

About the company

Phil is a Series D health-tech startup building a platform that interfaces between doctors, pharmacies, and patients to streamline prescription receiving. The platform connects patients, prescribers, pharmacies, and manufacturers to provide end-to-end prescription management and delivery service.