Senior Implementation Manager

The role

The Senior Implementation Manager leads enterprise client implementations from intent through activation and hypercare. This role owns requirements and delivery to ensure programs launch without defects using AI-first automated workflows.

What you will do

• Run enterprise programs from kickoff through activation and hypercare exit
• Lead discovery and define technical requirements including integration methods and data mapping
• Map program rules to pharmacy and patient support workflows
• Deliver SOPs and talk tracks for frontline teams
• Design, build, and deploy AI and agent-based workflows
• Build the implementation playbook and central source of truth
• Define and track KPIs like defect rates and time to launch

Required qualifications

• 10+ years of experience in technology-enabled services implementation
• 5+ years of vendor-side ownership of enterprise implementations
• Direct experience in pharmaceutical technology, specialty pharmacy, hub services, or pharmaceutical patient access platforms
• Bachelor’s degree or equivalent experience
• 5+ years leading cross-functional teams in a matrixed environment
• Hands-on ownership of integration requirements (APIs, SFTP, flat files, or SQL)
• Designed and deployed AI or agent-based workflows that other people or teams rely on
• Built a repeatable implementation function or delivery framework from ambiguity
• Ability to explain technical concepts clearly to non-technical audiences
• Travel up to 25%

Nice to have

• Familiarity with prior authorization, benefit verification, payer adjudication, or specialty distribution workflows
• Experience using Atlassian (Jira, Confluence) or monday.com

Benefits

• Competitive compensation
• Medical
• Dental
• Vision
• 401(k) contribution opportunity
• Paid Parental Leave

About the company

PHIL is a Series D health-tech company building a platform that connects patients, prescribers, pharmacies, and pharmaceutical manufacturers. The company focuses on the patient experience to help patients get medication quickly and affordably.