Director of Operational & Quality Excellence

The role

You will build and lead a quality function using automation and AI to prevent errors. You will own quality strategy, process design, and cross-functional accountability across operational workflows and the platform.

What you will do

• Define and run the quality strategy and AI-enabled monitoring roadmap
• Own quality across operational workflows and the platform
• Standardize workflows, documentation, and tooling across teams
• Run an escalation framework to hold partner leaders accountable
• Lead a US-based team of 11 across audit, analysis, quality engineering, and software quality

Required qualifications

• 10+ years in operational quality, quality engineering, operational excellence, or process improvement in a complex, high-volume environment
• 5+ years leading and building a team or function
• Deep fluency in operational workflows with root cause analyses
• Hands-on experience deploying AI, LLM, or automation tools to solve quality or operational problems
• Experience shifting work from manual review to controls embedded in systems
• Experience partnering with Engineering on test automation, release validation, or defect prevention
• Record of holding partner leaders accountable without direct authority
• Ability to originate work, escalate with proposed paths, and present data-driven narratives to senior leaders

Nice to have

• Experience in a regulated, high-accuracy setting such as pharmacy, healthcare, or clinical operations
• Experience leading tenured subject-matter experts through a change in how they work
• Experience reporting quality performance to external clients

Benefits

• Fully remote working environment available in specific states
• Competitive compensation
• Full benefits (medical, dental, vision)
• 401(k) contribution opportunity
• Paid Parental Leave

About the company

PHIL is a Series D health-tech company building a platform that connects patients, prescribers, pharmacies, and pharmaceutical manufacturers. The company focuses on the patient experience to help patients get medication quickly and affordably.