Director of Business Operations, Client Optimization

The role

This role supports strategic initiatives and enables data-driven decision-making. You will partner cross-functionally to identify opportunities, analyze performance, and deliver strategic insights.

What you will do

• Leading key analyses to support company strategy and client decision-making
• Translating business goals into data analytics and dashboard development
• Building visualizations and reporting tools that communicate key business insights
• Identifying and evaluating data-driven opportunities for operational and product improvements
• Partnering with teams to forecast demand and understand business trends
• Ensuring the quality and accessibility of data through cleansing, modeling, and maintenance
• Driving adoption and self-service analytics across the organization

Required qualifications

• Bachelor’s degree in Business, Finance, Economics, Statistics, or a related field (or equivalent experience)
• 5–10 years of experience in analytics, business strategy, FP&A, consulting, or startup operations
• Excellent communication skills with the ability to turn data into actionable insights
• Comfort with ambiguity and solving problems dynamically without well-worn paths
• Ability to partner with cross-functional stakeholders and influence decisions
• Proficiency in data visualization tools (e.g., Looker)
• Strong analytical skills with high attention to detail
• Understanding of financial statements (P&L), operational KPIs, and forecasting techniques

Nice to have

• Healthcare or pharmaceuticals industry experience
• Experience in fast-paced startup environments
• Familiarity with SQL or similar data querying languages
• MBA or other advanced degree

Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech
• Fully remote working environment
• Competitive compensation (commensurate with experience)
• Full benefits (medical, dental, vision)
• 401(k) contribution opportunity

About the company

Founded in 2015, PHIL is a Series D health-tech startup building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions.