Product Deployment & Operations

The role

You will own customer deployments from kickoff through successful activation. You will work with agency owners and operators to map workflows, train teams, and drive usage of Phoebe.

What you will do

• Own end-to-end deployment for new Phoebe customers
• Lead customer onboarding with clear agendas and structured follow-up
• Work with agency operators to understand scheduling workflows and operational blockers
• Train agency owners, administrators, schedulers, and operators on Phoebe
• Drive customers toward meaningful activation
• Track launch readiness, open blockers, customer risks, and adoption signals
• Partner with Product, Engineering, Sales, and Support to resolve customer blockers
• Translate customer issues into product feedback, documentation, and playbooks
• Use customer data and feedback to identify risk and prioritize interventions
• Identify opportunities to automate and improve the deployment process

Required qualifications

• 1–5 years of experience in consulting, banking, operations, technical implementation, or another high-intensity environment
• Strong ownership and urgency
• Ability to understand messy operational workflows quickly and turn them into clear plans
• Strong customer presence
• Excellent written communication
• Comfort working cross-functionally with Product and Engineering
• Data-informed mindset
• High adaptability and comfort navigating ambiguity in an early-stage company
• Willingness to get in the weeds while also improving the system

About the company

Phoebe is modernizing America’s home healthcare infrastructure. They build AI teammates for home care and home health agencies.