Technical Customer Success Manager

The role

You will own the full lifecycle of customer deployments from kickoff to production. You will act as the bridge between customers, engineering, and product teams to translate business needs into technical plans.

What you will do

• Own the full lifecycle of customer deployments from kickoff to production
• Manage scope, timelines, dependencies, and stakeholders
• Act as the bridge between customers, engineering, and product
• Lead technical implementation sessions and configure integrations using APIs and webhooks
• Track adoption metrics and build plans to drive usage and growth
• Synthesize field feedback into insights to influence product direction
• Prototype and validate new use cases
• Maintain project documentation, status updates, and runbooks

Required qualifications

• 2+ years in project management, technical account management, or implementation
• Excellent written and verbal communication
• Technical fluency with APIs, webhooks, and cloud tools at a conceptual and configuration level
• Organized and proactive
• Customer-first mindset
• Comfortable with ambiguity

Nice to have

• Experience at a SaaS, AI, or developer-tools company
• Background in solutions engineering, technical consulting, or implementation
• You have built something - a company, a product, a project that did not exist before

Benefits

• Meals covered
• Quarterly offsites to interesting places
• Meaningful equity

Before you apply

• 15-min intro call to evaluate fit
• Deep dive into your experience with a team member
• Case study
• Final conversation with leadership

About the company

Phonely builds conversational voice AI agents for high volume phone workflows. The team consists of ex-athletes, founders, and builders.