Founding Product Manager

The role

You will own the voice AI product end to end from customer conversation through launch and iteration. You will translate customer needs into a roadmap and work with engineering, design, sales, and customer success.

What you will do

• Own the voice AI product end to end
• Talk to customers constantly through calls, transcripts, and tickets
• Translate customer success and sales feedback into a roadmap
• Work with engineering and design through the build
• Define success metrics and verify results after shipping
• Partner with sales, marketing, and customer success on positioning and launches
• Build the product function including prioritization and documentation
• Set the vision for the product direction over the next year

Required qualifications

• At least three years in product management
• Experience taking a vague idea to a product people love
• Experience owning a real business outcome
• Exceptional organization and follow-through
• Excellent writing and communication
• Technical fluency to talk with engineers about APIs, latency, and model behavior

Nice to have

• Shipped AI or LLM-based products into production
• Worked closely with a customer success or support team
• Know the world of call centers, contact centers, or high volume phone operations
• Been the first PM somewhere

Benefits

• Full health and dental coverage
• 401k with 4% match
• Unlimited PTO
• Meaningful equity
• Wellness stipend
• Race/tournament stipend
• Breakfast, lunch, and dinner provided
• Annual offsites in fun locations

Before you apply

• Fifteen minute intro call
• A deeper conversation about product experience
• A case study with an engineer and customer success manager
• Final conversation with leadership

About the company

Phonely builds conversational voice AI agents for high volume phone workflows. They are a team of ex-athletes, founders, and builders.