Product Manager (Case Strategy)

The role

You will build feedback loops that turn manual operations into product and use models to improve dispute decisions. You will work on the Case Strategy product area to increase the amount recovered per claim.

What you will do

• Bring structure to messy problems by finding root causes and laying out options
• Close the gaps between Ops and product by turning manual work into product
• Use models, experiments and LLM evals to improve offers, IDRE selection and position statements
• Shape the roadmap using Ops insights, data and experiments
• Own initiatives from discovery to launch
• Partner closely with Engineering to work through technical tradeoffs

Required qualifications

• 3 to 5 years of experience, including banking or management consulting and at least a year at a startup in strategy, ops or product
• Strong quantitative skills
• Build clear, concise, auditable spreadsheets
• Strong understanding of math and statistics
• Proficient in SQL
• Technical enough to work closely with engineers
• Detail oriented
• Proactive
• Always learning
• Clear, concise writing
• Use AI tools every day

Nice to have

• Healthcare experience, especially in revenue cycle or payers
• Familiarity with the No Surprises Act and IDR

Benefits

• Competitive compensation, including equity
• Full health, dental, and vision coverage
• Retirement savings plan through 401(k)
• Flexible time off
• Opportunities for company-wide connection and events

Before you apply

• Candidates must be authorized to work in the United States without current or future employer sponsorship
• Employment is contingent upon successful completion of applicable background checks, where permitted by law

About the company

Pivotal Health is a technology platform that helps healthcare providers get paid fairly through an AI-driven platform. They simplify complex reimbursement workflows and dispute underpaid claims.