Product Communications Manager

The role

You will lead communications for Plaid's fraud and risk products. This involves building media relationships, writing content, and shaping messaging to establish Plaid as a leader in fraud prevention.

What you will do

• Own external messaging for Plaid's fraud and risk products.
• Lead fraud storytelling and thought leadership across social channels, earned media, speaking, and podcasts.
• Work with product marketing and product teams to develop integrated plans.
• Write blog posts, Q&As, LinkedIn content, and thought leadership pieces.
• Pitch and manage relationships with reporters and influencers.
• Turn news into multiple pieces of content across channels.
• Drive proactive engagement with fraud and risk analysts.
• Perform regular briefings and inquiries with subject matter experts.
• Manage submissions for industry reports and vendor evaluations.
• Manage the speaking calendar and secure earned opportunities at industry events.

Required qualifications

• 10+ years in tech, fintech, fraud, and/or cybersecurity communications
• Strong writing skills
• Real, hands-on media relations experience
• Strong program and project management skills
• A portfolio with examples of non-news storytelling

Nice to have

• Experience with fraud, risk, identity, or cybersecurity topics
• Analyst relations experience
• Background in journalism, editorial, or brand storytelling
• Experience across both agency and in-house roles

Benefits

• Medical
• Dental
• Vision
• 401(k)

About the company

Plaid builds tools and experiences that thousands of developers use to create products. The company's network covers 12,000 financial institutions across the US, Canada, UK and Europe.