Internal Communications

The role

The Internal Communications Lead will build and own the systems, channels, and programs that keep employees informed and aligned. This role involves executive communications, managing company-wide narratives including AI, and defining the internal communications operating model.

What you will do

• Act as a trusted comms partner to Plaid leaders.
• Own high-impact exec content including talking points, emails, presentations, and slack messages.
• Own internal comms strategy for All Hands, HBRs, weekly Q&As, and org announcements.
• Own Plaid's internal AI narrative.
• Partner with internal teams including People, Workplace, Security, Finance, and Legal.
• Lead change comms for key initiatives.
• Define and own Plaid's internal communications operating model.
• Build a channel strategy for Slack, email, video, intranet, and live events.
• Create repeatable playbooks and templates for recurring programs.
• Identify and execute ways to highlight Plaid's culture on social media.

Required qualifications

• At least 7+ year working in an internal communications function at a fast-paced tech company.
• Demonstrated track record of building or significantly scaling an internal communications program.
• Excellent communication, collaboration and interpersonal skills.
• Ability to engage and understand technical and non-technical audiences.
• Comfort and fluency with AI tools in communications practice.
• Experience with producing high quality and engaging All Hands team meetings.
• Strong executive presence and track record of counseling senior leaders, including founder/CEOs.
• Experience partnering closely with internal operations teams, like HR, IT, Workplace, Legal, etc.
• High attention to detail and ability to distill complex ideas into clear guidance.
• Experience as an effective team of one or lean team.

Nice to have

• Worked closely with a founder
• Experience developing or owning an AI-related narrative (internal or external)
• Video editing + AI skills

Benefits

• Medical
• Dental
• Vision
• 401(k)

About the company

Plaid builds tools and experiences that thousands of developers use to create products. The company's network covers 12,000 financial institutions across the US, Canada, UK and Europe.