Account Management Lead - SMB

The role

You will manage and grow the SMB customer base and lead a team of account managers. You will set the vision and strategy for long-term partnerships and collaborate cross-functionally to build solutions that drive growth.

What you will do

• Recruiting, hiring, and developing a world-class account management team
• Motivating and inspiring each team member for career growth
• Engaging directly with C-level executives internally and externally
• Building and executing strategy for upsell/cross-sell revenue and renewals at scale
• Operationalizing processes to drive team efficiency
• Working in a high-pace, cross-functional environment
• Working with leadership to set direction for the SMB team and Plaid

Required qualifications

• 8+ years of experience
• 3+ years managing a revenue-driving team
• Proven track record of success driving revenue through account management at a technology company
• Experience working with SMB or financial services organizations as clients
• Experience in both new customer acquisition and install-base account management
• Ability to articulate technical and financial value propositions
• Strong analytical skills to understand customer trends at scale
• Ability to build relationships with internal and external stakeholders
• Outstanding communication skills

Nice to have

• Experience in a hyper-growth environment
• Excitement for recruiting, onboarding, and coaching

Benefits

• Medical
• Dental
• Vision
• 401(k)

About the company

Plaid builds tools and experiences that developers use to create products. The company's network covers 12,000 financial institutions across the US, Canada, UK and Europe.