Implementation Engineer

The role

You will own customer integrations from contract signature to production launch. You will write integration plans, debug with customer engineers, and build reusable implementation resources.

What you will do

• Own a portfolio of customer integrations from signature to production launch.
• Run scheduled implementation support and one-off debugging engagements.
• Lead technical onboarding for existing customers adopting new products or markets.
• Debug integration issues hands-on with customer engineers.
• Validate sandbox implementations and run go-live readiness checks.
• Use Plaid data to diagnose integration and conversion problems.
• Produce written handovers to Account Management.
• Maintain the team's reusable implementation resources.
• Escalate recurring integration failures to Product and Engineering.

Required qualifications

• 4+ years in a customer-facing technical role, such as implementation, integration, solutions, or technical account management.
• Hands-on experience with REST APIs, OAuth, webhooks, JSON, and web and mobile SDKs.
• Comfort working in Postman or curl and reading API documentation critically.
• Experience with SQL or other data querying tools.
• Track record of owning technical projects end to end.
• Clear written communication skills.
• Comfort working independently in a small regional team.

Nice to have

• Knowledge of open banking, including UK Open Banking, PSD2/PSD3, AIS/PIS, and VRP.
• Domain depth in payments, identity verification, or credit and underwriting.
• A formal technical background or prior software engineering experience.
• Experience with mobile integrations.
• Fluency in a second European language.

Benefits

• Medical
• Dental
• Vision
• 401(k)

About the company

Plaid builds tools and experiences that developers use to create products. The company's network covers 12,000 financial institutions across the US, Canada, UK and Europe.