Product Operations Specialist

The role

You will own a suite of Plaid products end-to-end as a technical partner. You will identify operational gaps, streamline product readiness, and ensure engineering teams act on customer feedback.

What you will do

• Identify documentation, tooling, and process gaps before new features launch.
• Build step-by-step guides, troubleshooting workflows, and training materials.
• Analyze frontline feedback using data to quantify customer pain points.
• Represent customer needs to Product Managers to shape the product roadmap.
• Fix tooling and process bottlenecks across multiple departments.
• Define end-to-end support strategies for assigned products.

Required qualifications

• Ability to write clear, structured documentation for technical partners and senior decision-makers.
• Proficiency with SQL to pull, join, and analyze operational metrics.
• Experience in technical support, solutions engineering, implementation, or product enablement.
• Comfort operating in ambiguous environments.
• Ability to build strong cross-functional relationships and inspire change using data and clear reasoning.

Benefits

• Medical
• Dental
• Vision
• 401(k)

About the company

Plaid builds tools and experiences that thousands of developers use to create financial products. The company's network covers 12,000 financial institutions across the US, Canada, UK and Europe.