Technical Account Manager - Enterprise

The role

You will own the long-term technical success of Enterprise companies by providing strategic and technical guidance. You will act as a product expert and technical advocate to help customers meet business and technical goals using Plaid solutions.

What you will do

• Work with strategic Enterprise customers as their technical expert
• Own post-sales technical strategy and alignment with customers
• Identify opportunities to optimize customer integrations and drive adoption of new features
• Build and maintain relationships with technical stakeholders from engineers to CPOs and CTOs
• Translate customer feedback into product insights for internal teams
• Serve as the escalation point for technical incidents or issues
• Collaborate with account managers to deliver quarterly technical account goals

Required qualifications

• 10+ years of experience in client-facing, technology-focused roles that combine business expertise and technical acumen
• Proven ability to independently manage complex customer relationships and develop technical strategies
• Strong technical foundation across APIs, databases, system infrastructure, and architecture
• Excellent communication and project management skills
• Ability to translate complex technical concepts for technical and non-technical audiences
• Ability to build trusted relationships and influence technical decision-makers and stakeholders
• Proactive, customer-first problem solver with strong troubleshooting skills

Nice to have

• experience working with enterprise customers
• experience with tools such as Postman, SQL, and monitoring/logging platforms

Benefits

• medical
• dental
• vision
• 401(k)

About the company

Plaid builds tools and experiences that developers use to create products. The company's network covers 12,000 financial institutions across the US, Canada, UK and Europe.