People Operations Manager

The role

You will lead a team of three to redesign People Operations for an AI-first model. You will manage onboarding, employee lifecycle changes, HR case management, compliance, and immigration processes.

What you will do

• Define and own the multi-year People Operations strategy and roadmap
• Redesign core processes for AI and automation
• Partner with People Systems to expand AI assistant and knowledge management systems
• Define and own team metrics
• Pilot new tools and workflows
• Manage and develop three direct reports
• Shift the team's work from transaction processing to process design and exception handling
• Own the accuracy and auditability of employee data and transactions
• Manage the Immigration Specialist and provide guidance on U.S. immigration program
• Partner with Finance, Tech Ops, and HR Business Partners

Required qualifications

• 7+ years in People Operations
• Experience managing a People Operations team
• Experience setting People Operations strategy
• Experience implementing tools that improved People Operations efficiency
• Ability to redesign processes from first principles for AI and automation
• Direct, hands-on experience with Workday
• Working familiarity with the wider People tech stack
• Ability to configure workflows, document processes, and work with data
• Track record of working with Finance, Tech Ops, People Technology, and HR Business Partners
• Clear communication
• Sound judgment on sensitive employee matters
• Ability to lead a team through change

Nice to have

• Hands-on experience using AI tools at work
• Experience building automations, AI agents, or no-code workflows
• Familiarity with ticketing and knowledge management platforms and AI-enabled HR tools
• Experience managing a specialist or working with outside counsel on U.S. immigration matters
• Experience partnering with People Analytics or data teams on reporting and data quality

Benefits

• Medical
• Dental
• Vision
• 401(k)

About the company

Plaid builds tools and experiences that thousands of developers use to create products. The company's network covers 12,000 financial institutions across the US, Canada, UK and Europe.