Executive Operations Leader

The role

You will lead and develop a team of EAs while directly supporting one C-Suite executive. You will set operating standards for the EA program and implement efficiencies through technology, AI, and automation.

What you will do

• Lead, coach, and develop a team of EAs through regular 1:1s, candid feedback, goal setting, and career development.
• Provide direct support for one C-Suite Executive and back up coverage as needed.
• Set the vision and operating standards for the EA program.
• Build scalable playbooks, templates, and repeatable approaches for leadership meetings, onsite planning, All Hands, and company events.
• Foster a connected EA community through shared practices and knowledge sharing.
• Partner with executives and their EAs to understand priorities and ensure coverage.
• Own hiring for the EA team, including defining the bar and onboarding new hires.
• Identify and implement efficiencies through technology, AI, and automation.
• Serve as an escalation point and thought partner for complex, sensitive, or cross-functional situations.
• Partner with the People Team on programs and initiatives involving executive and leadership support.

Required qualifications

• 8+ years of experience as an EA supporting C-suite executives in complex, fast-paced environments.
• 3-5 years of experience leading, coaching, or managing EAs or administrative teams.
• A track record of developing people, with the ability to give clear, direct feedback and help others grow.
• Experience planning and running complex programs and events, such as leadership onsites, Board meetings, All Hands, and company events.
• A strategic and operational mindset, with the ability to turn recurring work into scalable, repeatable systems.
• Strong judgment and discretion when handling confidential and sensitive information.
• Ability to build trust and influence senior leaders and cross-functional partners without relying on authority.
• Builder mindset, with comfort using technology, AI, and automation to improve how work gets done.
• Excellent written and verbal communication skills.
• Comfort operating at a fast pace, navigating shifting priorities, and working flexibly when the needs of the business require it.

Benefits

• Medical
• Dental
• Vision
• 401(k)

About the company

Founded in 2013, Plaid is headquartered in San Francisco and builds tools that allow people to connect their financial accounts to apps and services. The company's network covers 12,000 financial institutions across the US, Canada, UK and Europe.