Technical Account Manager -Partnerships

The role

You will provide technical guidance and support to partners to help them maximize their use of Plaid products. You will collaborate with Partner Account Managers to drive technical engagement, integration reviews, and troubleshooting.

What you will do

• Provide technical guidance and support to partners via email and phone
• Manage inbound requests for integration reviews, solutions consulting, and troubleshooting
• Act as a technical expert on Plaid products
• Work with Partner Account Managers to address customer inquiries
• Maintain understanding of Plaid API, system architecture, and product offerings
• Handle multiple inbound requests and resolve technical roadblocks
• Prioritize large volume of account requests based on impact
• Partner with Support, Engineering, and Product teams to escalate and resolve complex issues

Required qualifications

• 5+ years of experience in a client-facing and technology-focused role combining business experience and technical acumen
• Ability to translate complex technical concepts into clear recommendations
• Strong understanding of APIs, system infrastructure, and troubleshooting methodologies
• Experience working in a fast-paced, customer-facing environment with a high volume of inbound requests
• Strong project management and prioritization skills
• Customer-first mindset
• Ability to work cross-functionally

Nice to have

• Experience working in a Partnerships function

Benefits

• Medical
• Dental
• Vision
• 401(k)

About the company

Plaid builds tools and experiences that developers use to create products. The company's network covers 12,000 financial institutions across the US, Canada, UK and Europe.