Plaid
Social Community Manager
New York City Office, Remote. Posted a month ago
The role
You will build and run social communities by engaging on various platforms. You will also bring customer and employee voices to the forefront to tell the company story.
What you will do
- Managing day-to-day engagement across LinkedIn, X, Instagram, YouTube, and Reddit
- Responding to comments, DMs, and mentions with a human first voice
- Building community, customer love, and advocacy
- Defining Plaid's voice on social media
- Staying culturally tuned in to trends
- Monitoring conversations and sentiment across channels
- Supporting execution of community-facing content and campaigns
- Adapting tone and approach for each platform
- Tracking engagement metrics and contributing to regular reporting
- Escalating sensitive situations and PR risks
Required qualifications
- 3-5 years of experience managing B2B social channels, in-house
- Experience building community and customer advocacy
- Working knowledge of LinkedIn, X, Instagram, YouTube, and Reddit
- Sharp, current feel for internet/meme culture
- Strong, adaptable writing skills
- A level head under pressure
- Interest in fintech or technology
- Strong organizational skills
Benefits
- Medical
- Dental
- Vision
- 401(k)
About the company
Plaid builds tools and experiences that developers use to create products. The company powers tools millions of people rely on to connect financial accounts to apps and services.