Plaud

IT Support Engineer (Contractor)- San Francisco

San Francisco, CA, Remote. Posted a month ago

The role

You will provide hands-on IT support to US employees by solving technical issues and managing hardware. You will also handle employee onboarding and offboarding, administer cloud-based identity and device management platforms, and support office infrastructure.

What you will do

  • Be the first point of contact for IT requests in person, over chat, and through the service desk
  • Troubleshoot hardware, software, accounts, access, networking, and peripherals
  • Handle onboarding including provisioning accounts, deploying laptops, and running IT orientation
  • Handle offboarding by removing access, recovering devices, and transferring data
  • Track hardware inventory, purchasing requests, and the device lifecycle
  • Support conference rooms, AV, printers, and office networks
  • Help administer identity and access management platforms like SSO and MFA
  • Manage macOS and Windows device fleet through MDM
  • Build and refine service desk workflows, automations, and the self-service catalog
  • Write and update knowledge base articles, runbooks, and standard procedures

Required qualifications

  • 1–3 years of experience in IT support, help desk, or desktop support
  • Strong troubleshooting skills on both macOS and Windows
  • Experience administering a SaaS productivity suite such as Google Workspace or Microsoft 365
  • Familiarity with a ticketing or ITSM system
  • Clear, friendly communication with people at any technical level
  • Comfortable with ambiguity
  • Organized and careful with documentation and asset tracking
  • Curious about AI and comfortable using AI tools in your day-to-day work
  • Regularly lift and carry equipment up to 50 lbs

Nice to have

  • Hands-on time with an identity provider such as Okta, Entra ID, or JumpCloud
  • Exposure to MDM or endpoint management platforms such as Jamf, Kandji/Iru, or Microsoft Intune
  • Familiarity with zero-touch deployment, such as Apple Business Manager or Windows Autopilot
  • Basic networking knowledge (DNS, DHCP, VLANs, Wi-Fi)
  • Some scripting or automation (Bash, Python, PowerShell)
  • Background at a fast-growing startup or a company with multiple offices
  • Certifications such as CompTIA A+/Network+, Apple ACSP, or Okta Certified Professional

Benefits

  • Hands-on experience with enterprise-grade IT systems
  • Work closely with the IT Manager

About the company

Plaud is a San Francisco-based company building a real-world AI interface for professionals. It is a bootstrapped, profitable company with a $300M revenue run rate.