Plaud

User Researcher - B2B

San Francisco, CA, Remote. Posted 3 months ago

The role

You will own the B2B research agenda by designing and running interview-heavy studies with enterprise buyers and IT administrators. You will build a dedicated B2B research panel and deliver monthly insight reports to stakeholders. You will also partner with Growth and Monetization teams on pricing and consumer research.

What you will do

  • Own the B2B research agenda end-to-end.
  • Design and run interview-heavy studies with enterprise buyers, IT administrators, and shared-domain users.
  • Translate findings into prioritized product requirements for the PM team.
  • Build and sustain a dedicated B2B research panel.
  • Establish the monthly Insights Cadence.
  • Deliver structured, decision-ready reports to PM, Growth, and leadership stakeholders.
  • Partner with the Growth and Monetization team on consumer research.
  • Design and execute pricing and willingness-to-pay studies.
  • Use AI to accelerate synthesis and scale output.

Required qualifications

  • 3-5 years of mixed-methods user research experience.
  • At least 3 years dedicated to B2B SaaS, enterprise software, or productivity tools.
  • Must have independently owned studies from recruitment through synthesis to stakeholder delivery.
  • Proven B2B panel development with a track record of sourcing and maintaining an ongoing research network of enterprise buyers, IT administrators, or technical decision-makers.
  • Deep qualitative expertise in interview-heavy methods including contextual inquiry, field research, executive moderation, and usability testing.
  • Capable of moderating C-suite or IT-admin sessions without a script dependency.
  • Monetization and pricing research experience designing and running willingness-to-pay or pricing sensitivity studies.
  • Demonstrated shift from order-taking researcher to embedded partner by translating buyer feedback into product requirements or journey maps.

Nice to have

  • Background working on complex B2B SaaS products, specifically within collaboration platforms, enterprise solutions, AI-powered productivity tools, or meeting intelligence ecosystems.
  • Proven ability to source, build, and manage dedicated research panels of enterprise customers, IT administrators, and B2B buyers.
  • Experience scaling centralized research repositories (e.g., Dovetail, Notion) as cross-functional assets.
  • Experience supporting B2C-to-B2B or consumer-to-team product expansions.
  • Conducting research that directly informs enterprise go-to-market (GTM) strategies, monetization efforts, and holistic funnel optimization.

Benefits

  • Employee Stock Ownership Plan (ESOP)
  • Competitive Compensation
  • High-Impact Environment
  • Access to best-in-class AI tools, including Gemini, Claude Code, and other frontier AI systems
  • Choice of top-spec laptops, high-performance workstation setups, and cutting-edge Plaud devices
  • Annual company offsites
  • Team events

About the company

Plaud is a San Francisco-based company building the real-world AI interface for professionals to amplify intelligence, elevate productivity and performance. It is a bootstrapped, profitable company with a $300M revenue run rate achieved in just three years.