Training & Quality Specialist - Singapore

The role

The Training & Quality Specialist will train frontline customer service agents in a BPO or outsourced environment. You will use AI tools to draft training material, SOPs, or questions.

What you will do

• Train frontline customer service agents in a BPO or outsourced environment
• Handle customer service tickets directly via email, chat, or phone, or work close enough to those queues to train on them credibly
• Use AI tools to draft training material, SOPs, or questions
• Build systems or curriculum from scratch

Required qualifications

• Near-native spoken and written English
• Actively uses AI tools (ChatGPT, Claude, or similar)
• Comfortable building something from scratch with no pre-set curriculum or system

Benefits

• Employee Stock Ownership Plan (ESOP)
• Access to best-in-class AI tools, including Gemini, Claude Code, and other frontier AI systems
• Choice of top-spec laptops, high-performance workstation setups, and cutting-edge Plaud devices
• Annual company offsites and team events
• Medical insurance and WICA coverage for all full-time employees

About the company

Plaud is a Delaware-incorporated, San Francisco-based company building the real-world AI interface for professionals. It is a bootstrapped, profitable company with a $300M revenue run rate.