Product Operations Manager

The role

The Product Operations Manager will enable product teams to focus on building products by improving day to day operations. This role involves building and improving systems, documentation, coordination channels, and insights for the Product organization.

What you will do

• Manage product intake and readiness from initial request through discovery, planning, delivery, and launch.
• Maintain product workflows, tools, documentation, and reporting.
• Coordinate launch readiness across Product, Design, Partnerships, and Support.
• Manage research operations including participant recruitment, intake, scheduling, and documentation.
• Coordinate the hiring process for Product roles from application review through offers.
• Keep candidates informed and ensure interviews are scheduled and run consistently.
• Prepare interviewers with context, materials, and evaluation criteria.
• Organize debriefs and capture feedback.
• Track candidates through the process and identify delays.
• Build and maintain dashboards for evidence-based decisions and product health metrics.

Required qualifications

• 7+ years experience building organizations, programs, or functions from scratch
• Track record of operating across organizational boundaries and building trust quickly in new contexts
• Ability to translate between technical/product teams and field-facing/user-facing teams
• Comfort with ambiguity and willingness to own problems before they're well-defined
• Familiarity with product development processes and the product/engineering interface
• Familiarity with business processes and needs including financial sustainability
• Strong communication skills, especially in remote-first environments

About the company

Playlab is a tech non-profit dedicated to helping educators and students become critical consumers and creators of AI. They equip educators and students to build custom AI apps for their unique context.