Service Desk/System Administrator

The role

This is a hands-on operational role providing live support, access administration, and endpoint and MDM management for employees. You will own IT requests end-to-end and improve processes to prevent recurring issues.

What you will do

• Own employee IT requests end-to-end
• Administer user accounts, permissions, and access across Google Workspace, Atlassian, GitHub, and AWS
• Run IT onboarding and offboarding
• Prepare, configure, and maintain macOS and Windows workstations through MDM
• Own IT equipment procurement, delivery, returns, and inventory accuracy
• Troubleshoot hardware, software, network, and SaaS issues
• Maintain IT documentation, knowledge-base articles, and asset records
• Reduce repetitive work through practical scripting and automation
• Enforce IT security and access policies

Required qualifications

• 3+ years of hands-on experience in IT support, Service Desk, or system administration
• Practical experience supporting macOS in a production employee environment
• Hands-on MDM administration (Jamf, Kandji, Intune, JumpCloud, Hexnode, or similar)
• Administration of Google Workspace, plus at least two of: Atlassian, GitHub access management, or cloud IAM (AWS / GCP / Azure)
• Demonstrated ownership of access lifecycle
• Experience with equipment provisioning, inventory, and remote/international delivery
• Solid understanding of network fundamentals (DNS, DHCP, VPN, TCP/IP) and endpoint security basics (encryption, EDR, MFA/SSO)
• Experience working in a ticketing system with SLAs, and maintaining written documentation
• Ability to handle a high volume of concurrent requests, interruptions, and difficult support situations
• At least one concrete example of automating or redesigning a repetitive support process
• Ukrainian: fluent
• English: B1 or higher

Nice to have

• Scripting and automation (Bash, PowerShell, Python)
• Apple Business Manager, Zero-Touch / automated device deployment
• Experience with VPN, LDAP, or ZTNA solutions
• Exposure to ISO 27001 / SOC 2 processes or security audits
• Interest in security topics (access control, endpoint security, Zero Trust)
• iGaming industry experience
• Relevant certifications (CompTIA A+/Network+, Google Workspace, Microsoft, Apple, or similar)

Benefits

• Competitive Salary
• Quarterly Bonuses
• Unlimited Paid Time Off
• Unlimited Paid Sick Leave
• Remote & Flexible Working
• Private Medical Insurance
• Financial Support for Life Events
• Professional Development Budget
• International Exposure
• Regular Company Events

Before you apply

• HR Interview
• Technical Interview
• Final Interview

About the company

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