Technical Support Engineer - night shifts

European Union, Remote. Posted 16 days ago

The role

Technical Support Engineers at Playson are responsible for a full customer support service of current partner integrations. The role involves understanding and analysing issues, integration protocol testing, and second-level customer support.

What you will do

Understand and analyse issues to find appropriate solutions
Integration protocol testing
Second-level customer support
Delivering excellent customer service

Required qualifications

Ready for only night shifts
Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)
A proactive, client-focused attitude and strong work ethic
Strong problem-solving and troubleshooting skills
Effective communication skills, both written and verbal
At least Upper-Intermediate English (written and spoken)
Eagerness to learn quickly and grow technically
Working knowledge of XML and JSON
Basic experience with Git and version control workflows
Understanding of API protocols (e.g., REST)
Awareness of the software development lifecycle (SDLC)

Nice to have

Familiarity with the iGaming industry
Hands-on software development experience with Java, C#, Node.js, or TypeScript
Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes
Experience using Jira and the Atlassian stack
Basic understanding of QA processes and test environments
Previous experience in a technical support, DevOps, or site reliability role
Practical experience with monitoring systems
Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills

Benefits

Competitive Salary in EUR
Quarterly Bonuses
Flexible Schedule
Remote Work Option
Medical Insurance for you and a significant other
Financial Support for Life Events
Unlimited Paid Vacation
Unlimited Paid Sick Leave
Reimbursement for professional courses

Before you apply

HR interview (45 min)
Technical interview (60 min)
Final Interview (60 min)

About the company

Playson is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. They offer complete gaming solutions based on the latest technologies and detailed market analysis for the leading iGaming operators.