Onboarding Coordinator

The role

You will coordinate the onboarding process for newly signed operator partners from contract signature to go-live. You will act as a bridge between multiple internal departments and manage multiple projects simultaneously.

What you will do

• Own the onboarding process for newly signed operator partners from contract signing through to successful go-live.
• Coordinate multiple onboarding and integration projects simultaneously across global markets.
• Act as the primary point of contact for customers throughout implementation.
• Work closely with Technical Integration to coordinate API integrations, product configuration and launch readiness.
• Collaborate with Sales, Compliance, Legal, Finance and Account Management to ensure all onboarding milestones are delivered on time.
• Create and manage project plans, timelines and launch checklists.
• Coordinate commercial launch activities, including game positioning and promotional opportunities.
• Keep customers informed throughout the onboarding journey.
• Continuously improve onboarding processes and project management practices.
• Build strong internal and external relationships.

Required qualifications

• 3+ years' experience within the B2B iGaming industry, ideally working with operators, suppliers or aggregators.
• Previous experience managing customer onboarding, implementation, integration or customer success projects.
• Strong project management skills with the ability to coordinate multiple projects and stakeholders simultaneously.
• Good understanding of API integrations, technical implementation processes and product releases.
• Excellent communication and relationship-building skills with both customers and internal stakeholders.
• Strong organisational skills with the ability to prioritise effectively in a fast-paced environment.
• Commercial mindset with the confidence to manage customer expectations and support successful product launches.
• A proactive, solution-oriented approach with excellent problem-solving skills and strong attention to detail.
• Comfortable working under pressure while maintaining a high level of ownership and accountability.
• Experience using project management and collaboration tools such as Jira, Asana, Monday.com, ClickUp or similar.

Nice to have

• Experience working on the supplier side of the iGaming industry.
• Familiarity with Agile project management methodologies.
• Experience coordinating technical integration projects involving multiple stakeholders.
• Basic understanding of SQL or technical troubleshooting.
• Experience launching products or coordinating commercial go-live activities.

Benefits

• Transparent and systematic quarterly bonus system.
• Flexible work schedule.
• Remote work option.
• Unlimited paid vacation leave, including bank holidays.
• Unlimited paid sick leave.
• Reimbursement for professional development courses and training.
• Access to the latest tools and training for continuous growth.

Before you apply

• Talent Acquisition Interview
• Hiring Manager Interview & Practical Exercise
• Final Interview

About the company

Playson is a company where you will ensure newly signed operator partners successfully launch.