Customer Success Manager II

The role

You will help SMB and Mid Market customers achieve success and maximize the value of Pleo's solutions. You will manage customer adoption, nurture relationships, and act as a product advisor to optimize customer processes.

What you will do

• Nurture, support and process expansion for any opportunity from the customer base
• Advise customers on creating ideal processes with the tool to optimize value-add
• Own the adoption journey of the customer portfolio after the onboarding phase
• Collaborate across internal teams to improve the customer experience
• Receive, qualify and triage inbound communication from email, Intercom, and other channels
• Cultivate key customers to become advocates of Pleo and the Fintech community
• Manage day-to-day operations and long-term business relationships
• Prevent customers from leaving by measuring health scores and product adoption
• Build the bridge between customer feedback and the product team

Required qualifications

• 5+ years of prior experience in account management or sales or customer success roles
• Fluent in English

Nice to have

• Being able to think and do things at scale

Benefits

• Your own Pleo card
• Catered meals or a lunch allowance for work days
• Comprehensive private healthcare
• 25 days of holiday plus public holidays
• Hybrid and fully remote working options
• Option to purchase 5 additional days of holiday through a salary sacrifice
• Free mental health and well-being support via MyndUp
• Paid parental leave

Before you apply

• Submit application in English
• Wait six months before reapplying for the same role if previously rejected

About the company

Pleo builds spend solutions to make managing money seamless for finance teams and employees. The company consists of over 850 people from over 100 nationalities.