Customer Support Senior Associate

The role

You will interact with customers via chat, email, and phone to provide support and resolve product issues. You will also provide product development feedback and contribute to the team knowledge base.

What you will do

• Interact directly with customers over chat, email and phone
• Troubleshoot and resolve customer issues related to the Pleo product
• Escalate issues to the appropriate internal team where needed
• Provide feedback and support cross-functional teams on product development based on customer insights
• Share learnings and contribute to the knowledge base

Required qualifications

• Experience with Support tools such as FreshWorks, Intercom or Zendesk
• Experience with accounting, bookkeeping, financial technology or other relevant product within SaaS
• Fluency in written and spoken English
• Fluency in at least one additional European language

Nice to have

• German
• Danish
• Swedish
• Spanish

Benefits

• Your own Pleo card
• Catered meals or a lunch allowance
• Comprehensive private healthcare
• 25 days of holiday plus public holidays
• Hybrid working options
• Option to purchase 5 additional days of holiday through a salary sacrifice
• Free mental health and well-being support via MyndUp
• Paid parental leave

Before you apply

• Submit your application in English
• Applications are only accepted through the system
• If reapplying for the same role, wait six months from your last decision

About the company

Pleo builds spend solutions to make managing money seamless for finance teams and employees. The company consists of over 850 people from over 100 nationalities.