Senior Customer Success Manager

The role

You will manage high-touch Mid Market customers in the UK and Ireland to maximize the value of Pleo's solutions. You will act as a product advisor, drive adoption, and identify expansion opportunities.

What you will do

• Nurture, support and process expansion for any opportunity from the customer base
• Advise customers on creating ideal processes with the tool to optimize value-add
• Own the adoption journey of the customer portfolio after onboarding
• Collaborate with product management, services, marketing, and customer support
• Receive, qualify and triage inbound communication from email, Intercom, and marketing channels
• Cultivate key customers to become advocates of Pleo and the Fintech community
• Manage day-to-day operations and long-term business relationships
• Prevent customer churn by measuring health scores and product adoption
• Build the bridge between customer feedback and the product team

Required qualifications

• 7+ years of prior experience in account management or sales or customer success roles
• Fluent in English

Nice to have

• Being able to think and do things at scale

Benefits

• Your own Pleo card
• Catered meals or a lunch allowance on work days
• Comprehensive private healthcare
• 25 days of holiday plus public holidays
• Hybrid and fully remote working options
• Option to purchase 5 additional days of holiday through a salary sacrifice
• Free mental health and well-being support via MyndUp
• Paid parental leave

Before you apply

• Submit application in English
• Applications must be submitted through the system
• If reapplying for the same role, wait six months from your last decision

About the company

Pleo builds spend solutions to make managing money seamless for finance teams and employees. The company consists of over 850 people from over 100 nationalities.