Senior Manager Operational Risk (UK) (m/f/d)

The role

You will own the design and operation of the operational risk framework for the UK entity. You will ensure compliance with Pliant's risk appetite and FCA expectations for a card-issuing e-money business.

What you will do

• Maintain and improve the operational risk framework
• Ensure governance and controls meet Pliant standards and FCA requirements
• Provide risk reporting to UK management, the UK Board and the Group Risk Committee
• Advise on operational risk implications of new products, partners, and markets
• Oversee operational risk in the safeguarding of customer funds
• Assess end-to-end risks across the card programme
• Own the incident management framework for operational and ICT/security incidents
• Lead the operational resilience programme under SYSC 15A
• Own the third-party and outsourcing risk framework
• Act as the day-to-day contact for the FCA on operational risk topics

Required qualifications

• Degree in Risk Management, Finance, Information Systems or a related field (or equivalent experience)
• 5+ years in operational risk in payments, e-money, banking or fintech
• Solid knowledge of the UK regulatory framework for e-money and payments: EMRs, PSRs 2017, SYSC, operational resilience, safeguarding and outsourcing requirements
• Hands-on experience with RCSA, KRIs, incident management and resilience testing
• Ability to challenge the First Line constructively and to report clearly to senior management and regulators
• Experience working with distributed teams across the UK and Germany

Nice to have

• CRISC, CISM, ISO 22301 or ISO 27001 Lead Implementer/Auditor
• Experience with card scheme (Visa/Mastercard) rules and PCI DSS
• Familiarity with DORA (relevant for the EU group entities)
• German or another European language

Benefits

• Opportunity to work in a growing team with big responsibilities
• Attractive remuneration
• Flat hierarchy and transparent communication
• Opportunity to develop your talent in a dynamic team
• Flexibility and possibility to work remotely
• Pliant Card with monthly credit to explore the product and enjoy food with colleagues

About the company

Pliant is a modular B2B payments platform combining commercial card issuing, payment accounts, FX and spend management for businesses and AI agents. Founded in 2020 and headquartered in Berlin, Pliant serves businesses and partners across Europe and North America.