Customer Support Specialist *remote* (m/f/d)

The role

You will act as the operational backbone by investigating complex financial workflows and unblocking technical jams. You will provide solutions to clients and act as a bridge between Product, Compliance, and Sales.

What you will do

• Own complex issues end-to-end from failed transactions to credit limit urgency.
• Investigate root causes and provide feedback to Engineering.
• Act as the operational bridge between Compliance and Sales.
• Triage AML/KYC alerts and fraud flags.
• Manage the service recovery process for high-value accounts.
• Identify process friction and help rewrite SOPs.
• Reproduce errors and document technical steps for Engineering.
• Support technical and troubleshooting needs for specialized verticals.
• Troubleshoot data sync errors and card configurations.

Required qualifications

• 2+ years of experience in B2B Customer Support, Operations, or Fintech.
• Comfortable working in a regulated environment (Fintech/Banking).
• Experience navigating CRM tools (e.g. HubSpot, Zendesk, Salesforce) and back-office admin panels.
• Understand basic financial concepts (Credit Lines, KYC, AML).
• Exceptional written and verbal communication skills.
• Fluency in Italian and English (written and spoken).

Benefits

• Opportunity to work in a growing team with big responsibilities.
• Attractive remuneration.
• Flat hierarchy and transparent communication in a relaxed, professional atmosphere.
• Opportunity to develop your talent in a dynamic team with ambitious goals.
• Flexibility and possibility to work remotely.
• Pliant Card with monthly credit to explore the product and enjoy food with colleagues.

About the company

Pliant is a modular B2B payments platform combining commercial card issuing, payment accounts, FX and spend management for businesses and AI agents. Headquartered in Berlin, Pliant serves businesses and partners across Europe and North America.