Fraud Operations Specialist (m/f/d)

The role

The Fraud Operations Specialist will support real-time monitoring, fraud detection, and critical incident response across card and payment operations. This role involves monitoring live transactions, managing incidents, and using SQL and Python for data analysis.

What you will do

• Monitor live card transactions and payment flows for unusual patterns and automated alerts.
• Validate and triage alerts independently and escalate where needed.
• Work with fraud and engineering teams to improve alert accuracy and detection logic.
• Manage fraud or system-related incidents through investigation, coordination, and documentation.
• Contribute to root cause analysis and post-incident reviews.
• Use SQL and basic Python to extract and analyze data related to transaction anomalies.
• Support identifying emerging fraud trends or vulnerabilities in payment flows.
• Work with Engineering, Compliance, and Customer Relations teams during live escalations.
• Help refine monitoring dashboards and internal documentation.
• Contribute ideas for process automation and fraud model enhancements.

Required qualifications

• 2–3 years of experience in fintech, payments operations, fraud monitoring, or a related support function.
• Solid understanding of card payment flows, fraud scenarios, and payment APIs.
• Hands-on experience with SQL and basic use of Python.
• Familiarity with alerting or monitoring tools.
• Experience with incident response workflows and using ticketing systems.
• Strong attention to detail.
• Ability to work independently under pressure.
• Comfort handling live production environments.
• Excellent written and verbal communication skills in English.
• Willingness to work on a fixed shift that includes weekend rotations.

Benefits

• Attractive remuneration and benefits package
• Flat hierarchy and transparent communication
• Flexibility and possibility to work remotely
• Pliant Card with monthly credit to explore the product and enjoy food with colleagues

About the company

Pliant is a modular B2B payments platform combining commercial card issuing, payment accounts, FX and spend management for businesses and AI agents. Headquartered in Berlin, Pliant serves businesses and partners across Europe and North America.