Pliant
Partner Success Manager (m/f/d)
Berlin, Germany (Hybrid), Remote. Posted 24 days ago
The role
You will own the success of a portfolio of strategic partners as their primary point of contact. You will drive partner performance through QBRs, identify upsell opportunities, and act as the partner voice internally to influence product and go-to-market decisions.
What you will do
- Own the success of a portfolio of strategic partners as their primary point of contact
- Drive partner performance through structured QBRs, regular strategic check-ins, and data-driven KPI frameworks
- Develop a thorough understanding of each partner's business model, goals, challenges and expectations
- Identify and pursue upsell and expansion opportunities within your partner portfolio
- Make high-impact decisions in partnership with counterparts and internal experts
- Build institutional knowledge across partner accounts
- Champion partners internally to influence roadmap priorities, process improvements, and go-to-market decisions
Required qualifications
- 3+ years of experience in Partner Success, Account Management, or Strategic Partnerships
- Proven track record of managing senior stakeholder relationships, including C-level
- Deep familiarity with partnership and embedded finance ecosystems
- Exceptional communication and relationship-building skills
- Strategic mindset paired with operational discipline
- Fluency in English and German
- Based in Berlin or Munich
Nice to have
- Experience within fintech or a similarly complex B2B ecosystem
- An additional European language
Benefits
- Attractive remuneration
- Your choice of preferred OS, Windows or Mac
- Flat hierarchy and transparent communication
- Flexibility and possibility to work remotely
- Monthly mobility benefit
- Wellhub Membership
- Pliant Card with monthly credit
About the company
Pliant is a modular B2B payments platform combining commercial card issuing, payment accounts, FX and spend management for businesses and AI agents. Headquartered in Berlin, Pliant serves businesses and partners across Europe and North America.