Customer Support Specialist *remote* (m/f/d)

The role

You will act as an operational bridge between Product, Compliance, and Sales to solve complex financial and technical issues. You will investigate root causes, triage AML/KYC alerts, and provide technical troubleshooting for clients.

What you will do

• Own complex issues end-to-end from failed transactions to credit limit urgency
• Investigate root causes and provide feedback to Engineering
• Act as the operational bridge between Compliance and Sales
• Triage AML/KYC alerts and fraud flags
• Manage the service recovery process for high-value accounts
• Identify process friction and help rewrite SOPs
• Reproduce errors and document technical bug reports for Engineering
• Support technical configuration and troubleshooting for specialized verticals
• Investigate data sync errors with DATEV/Xero

Required qualifications

• 2+ years of experience in B2B Customer Support, Operations, or Fintech
• Experience working in a regulated environment (Fintech/Banking)
• Experience navigating CRM tools (e.g. HubSpot, Zendesk, Salesforce) and back-office admin panels
• Understanding of basic financial concepts (Credit Lines, KYC, AML)
• Exceptional written and verbal communication skills
• Willingness to provide coverage on public holidays on rare occasions

Benefits

• Attractive remuneration and benefits package
• Flat hierarchy and transparent communication
• Relaxed, professional atmosphere
• Opportunity to develop talent in a dynamic team
• Flexibility and possibility to work remotely
• Pliant Card with monthly credit to explore the product and enjoy food with colleagues

About the company

Pliant is a modular B2B payments platform combining commercial card issuing, payment accounts, FX and spend management for businesses and AI agents. Headquartered in Berlin, it serves businesses and partners across Europe and North America.