Associate

The role

You will be embedded at customer utility sites to observe platform usage and capture feedback. You will translate user friction into prioritized feedback for engineers and present to senior leadership.

What you will do

• Deploy on site with customer utilities for extended stretches.
• Sit alongside Directors, CGMs, and engineering teams to observe platform usage.
• Produce structured client visit notes regarding UI/UX, functionality, and analytical logic.
• Own the feedback loop with engineering.
• Map the customer organisation including influencers and decision makers.
• Present to senior leadership including Chairmen, Directors, and IAS officers.
• Run demos and defend methodology.
• Get customers to test outputs against their own data for proof of value.
• Surface new opportunities from the field.

Required qualifications

• 2-5 years at a top-tier consulting firm, a research or policy institution, a development finance or multilateral organisation, or a customer-facing role at a high-growth startup.
• Exceptional written communication.
• Technical curiosity to understand metrics and explain them to both sides.
• A bias toward ownership.
• Fluency with AI tooling.

Nice to have

• Prior exposure to the power, energy, or infrastructure sector, especially state utilities.
• Working comfort with data.
• Regional language ability, particularly in states where we are deployed.

Benefits

• Direct, visible impact on India's grid.
• A front-row seat to how the country's power system actually runs.
• Opportunity to work with talented researchers from IIT, Stanford, etc.

About the company

Pravah is building the world's first foundation model of the electric grid using ML. They work with state-owned distribution and transmission electricity utilities to transform fragmented operational data into intelligence.