Developer Success Engineer (UK-Based)

The role

A Developer Success Engineer will resolve technical issues for Prefect and Dagster customers. You will diagnose problems across installations, integrations, and cloud or container environments while contributing to documentation and tooling.

What you will do

• Diagnose problems across Prefect and Dagster installations, integrations, deployments, and cloud or container environments.
• Turn findings into documentation, debugging resources, and tooling.
• Take accountability for root causes inside the products' domain of control.
• Back every diagnosis with evidence and logic.
• Stay the customer's single point of contact during escalations.
• File reproducible product issues and surface recurring failure patterns to Engineering and Product.
• Work the queue independently and own moderate-complexity problems end to end.

Required qualifications

• Python fluency at the level of reading and debugging someone else's code.
• Hands-on experience running workloads in at least one major cloud and in containers or Kubernetes.
• Experience with a workflow orchestrator (Prefect, Dagster, Airflow, or comparable).
• A track record of technical, customer-facing work: support, solutions engineering, developer relations, or similar.
• Clear written communication to explain a root cause to a senior engineer.

Nice to have

• Direct experience with Prefect or Dagster specifically.
• A history of open-source contribution, in any project.
• SQL and data warehouse familiarity.
• Experience building support tooling or automation.

Benefits

• Remote-first team with flexible-first culture
• Equity Stock Options
• 401(k) with 5% company match (vests immediately!)
• Unlimited PTO
• Medical, Dental and Vision insurance
• Generous Parental Leave
• Life Insurance and Disability benefits
• $800/month remote work stipend

About the company

Prefect builds automation for an unpredictable world. The company is a remote-first team that includes Dagster, Prefect, and FastMCP.