Compliance Support Engineer

The role

You will run sender ID and brand registrations from start to finish. You will work with providers, sales teams, and customers to open new markets.

What you will do

• Run sender ID and brand registrations end to end.
• Gather required documents like letters of authorization, business licenses and opt-in proof.
• Follow up with messaging providers.
• Review message templates against carrier rules.
• Keep registration setup up to date across countries and providers.
• Support Sales with registration questions.
• Build the registration playbook and automate repetitive parts.
• Join provider and customer calls to explain market requirements.

Required qualifications

• 2 to 4 years of experience in SMS, CPaaS, telco, or messaging compliance.
• Handled sender ID registrations before.
• Fully fluent in English, written and spoken.
• Based in Serbia, ideally in Belgrade.

Nice to have

• Experience in a regulated market like the US, Spain, Ireland, Australia, Vietnam or the UAE.
• Experience with RCS, WhatsApp or other channel registrations.
• A background in anti-fraud or KYC.
• Spanish, Italian, Portuguese or French.

Before you apply

• Screening call with Talent
• First interview with Ryan
• Case study + debrief with Aleksandra and Quentin
• Final interview with Matias

About the company

Prelude is a team of 60 based in Paris building products for secure and high-performance user onboarding. They provide a flagship product for sending OTP codes and building a platform for trust at scale.