Fraud Prevention Manager

The role

You will lead the Fraud Operations team, owning the function's strategy, operations, and people. You will manage fraud investigations, dispute resolution, and chargeback management to protect the marketplace's financial integrity.

What you will do

• Lead, manage, and develop a team of Fraud Specialists
• Own the Fraud Operations roadmap and align objectives with business goals
• Design investigation standards, workflows, escalation protocols, and documentation frameworks
• Define, track, and improve Fraud Ops KPIs
• Establish a governance cadence including risk and exposure reviews
• Translate operational observations into requirements for Product and Data teams
• Partner with Product, Payments, and Finance to influence priorities
• Own workforce planning and capacity management
• Present fraud performance and strategic recommendations to senior leadership
• Drive continuous process improvement through root cause analysis

Required qualifications

• 6-8+ years of experience in fraud operations, payments risk, or financial crime
• Demonstrated people management experience
• Proven track record leading fraud or risk operations in a marketplace, fintech, or e-commerce environment
• Deep expertise in fraud investigation methodology, chargeback management, and fraud detection workflows
• Experience owning operational KPIs and translating data into decisions
• Strong people leadership
• Ability to translate operational observations into clear requirements for Product and Data
• Strong data fluency
• Skilled at designing scalable processes and governance frameworks
• Strong understanding of how AI and machine learning models are applied in fraud detection

Nice to have

• Familiarity with ML-based fraud detection and feedback loop workflows
• SQL or BI fluency (e.g. Looker, Tableau)
• Experience in a multi-currency, cross-border marketplace environment
• Certified Fraud Examiner (CFE) or Certified Anti-Money Laundering Specialist (CAMS)
• Experience with fraud detection platforms (e.g. Sardine, Sift, Feedzai, Kount)

Benefits

• Monthly allowance for lessons on Preply.com
• Learning & Development budget and time off for self-development
• Competitive financial package with equity
• Leave allowance
• Health insurance
• Relocation package to join the Preply Barcelona Hub
• Access to free mental health support platforms
• Access to Gympass-partnered wellness and gym centers throughout Spain

About the company

Preply is a category-defining Ed-Tech company that helps people discover tutors and craft personalised learning journeys. The company has reached unicorn status with a $150M Series D.