Risk & Reputation Communications Manager

The role

You will own communications planning and response for emerging issues, reputational risks and sensitive topics. You will build systems and processes to move from reactive issues management toward proactive reputation management.

What you will do

• Identify, assess and manage emerging issues affecting reputation
• Develop communications strategies for complex or sensitive issues
• Translate complex operational, legal or technical issues into clear external communications
• Draft and coordinate responses to emerging conversations across channels
• Develop a centralized library of approved messaging and response materials
• Develop and maintain crisis communications framework, protocols and escalation processes
• Identify high-priority reputational risk scenarios and develop playbooks
• Advise internal stakeholders on potential reputational implications of decisions
• Lead crisis simulations and tabletop exercises
• Monitor media, social platforms, and review sites for emerging issues

Required qualifications

• 10+ years of experience in corporate communications, issues management, crisis communications or reputation management
• Demonstrated experience managing sensitive or high-profile communications issues across multiple stakeholder groups
• Excellent judgment regarding public responses
• Strong understanding of how issues develop across traditional media, Reddit, social media, employee platforms and review sites
• Experience developing communications for audiences including customers, employees, investors or business partners
• Exceptional writing skills
• Experience advising senior leaders and working closely with Legal and other subject-matter experts
• Ability to anticipate how company decisions may be perceived by different audiences
• Strong project management skills
• Comfortable challenging assumptions and providing clear recommendations
• Calm, pragmatic and highly collaborative working style

Nice to have

• Experience ideally within a global technology, marketplace or consumer-facing business

Benefits

• Open, collaborative, dynamic and diverse culture
• Generous monthly allowance for lessons on Preply.com
• Learning & Development budget and time off for self-development
• Competitive financial package with equity
• Leave allowance
• Health insurance
• Attractive relocation package to join the Preply Barcelona Hub
• Access to free mental health support platforms
• Access to Gympass-partnered wellness and gym centers throughout Spain

About the company

Preply is a category-defining company that helps people discover tutors and craft personalised learning journeys. It has reached unicorn status with a $150M Series D.