Customer Support Agent Remote (Ukraine-based)

The role

You will guide and support users by resolving issues and acting as a Customer Advocate. Work involves written communication via chats, emails, and social media.

What you will do

• Answer customers questions and resolving any issues
• Identify problem areas and flagging them to the concerned team
• Ensure customer satisfaction
• Work on collecting and tracking user's feedback
• Work closely with the product teams to resolve issues and share customer feedback

Required qualifications

• Previous experience providing support through live chats
• Fluency in English
• Strong technical and analytical skills
• Ability to provide proactive and innovative solutions
• Outstanding written and verbal skills
• Ability to understand customer's needs
• Ability to work in teams
• A customer-centric, empathetic mindset with excellent listening skills
• An ability to focus on what counts, creating simple solutions to deliver fast results
• A passion for learning and desire for self-improvement
• Computer with i5 or i7 processor, 16GB RAM, 256 GB SSD
• Internet connection of at least 30mbs

Benefits

• International team
• Flexibility
• Professional development support through onboarding and after

Before you apply

• Role is open to candidates located in Ukraine in locations where we can legally hire/contract and where our hiring provider supports onboarding
• Unable to proceed with candidates based in restricted territories
• Introductory Video Call including recording answers to questions and a short writing assessment
• Meet with Talent Acquisition Team
• Technical Interview with the CS Team Lead

About the company

Preply is a category-defining Ed-Tech company that helps people discover tutors and craft personalised learning journeys. They have reached unicorn status with a $150M Series D.