Fraud Operations Manager

The role

You will lead the Fraud Operations team to protect the financial integrity of the marketplace. You will own the function's strategy, operations, and people end-to-end.

What you will do

• Lead, manage, and develop a team of Fraud Specialists
• Own the Fraud Operations roadmap and align objectives with business goals
• Design and formalise investigation standards, workflows, and escalation protocols
• Define, track, and improve Fraud Ops KPIs
• Establish a governance cadence with Finance and senior leadership
• Translate operational observations into requirements for Product and Data
• Partner with Product, Payments, and Finance to influence priorities
• Own workforce planning and capacity management
• Present fraud performance and strategic recommendations to senior leadership
• Drive continuous process improvement through root cause analysis

Required qualifications

• 6-8+ years of experience in fraud operations, payments risk, or financial crime
• Demonstrated people management experience
• Proven track record leading fraud or risk operations in a marketplace, fintech, or e-commerce environment
• Deep expertise in fraud investigation methodology, chargeback management, and fraud detection workflows
• Experience owning operational KPIs and translating data into decisions and priorities
• Strong people leadership
• Ability to translate operational observations into clear requirements for Product and Data
• Strong data fluency
• Skilled at designing scalable processes and governance frameworks
• Strong understanding of how AI and machine learning models are applied in fraud detection

Nice to have

• Familiarity with ML-based fraud detection and feedback loop workflows
• SQL or BI fluency (e.g. Looker, Tableau)
• Experience in a multi-currency, cross-border marketplace environment
• Certified Fraud Examiner (CFE) or Certified Anti-Money Laundering Specialist (CAMS)
• Experience with fraud detection platforms (e.g. Sardine, Sift, Feedzai, Kount)

Benefits

• Open, collaborative, dynamic and diverse culture
• Monthly allowance for lessons on Preply.com
• Learning & Development budget and time off for self-development
• Competitive financial package with equity
• Leave allowance
• Health insurance
• Relocation package to join the Preply Barcelona Hub
• Access to free mental health support platforms
• Access to Gympass-partnered wellness and gym centers throughout Spain

About the company

Preply is a category-defining company that helps people discover tutors and craft personalised learning journeys. It has reached unicorn status with a $150M Series D.