Engagement Operations Specialist

The role

You will own the operational parts of tutor-facing programs and projects including webinars, community activities, and an LMS migration. You will also run focus groups and data analysis to improve the tutor experience.

What you will do

• Own the operational part of all tutor-facing programs and projects end to end
• Drive new engagement projects from ideation to delivery
• Own the operational side of community activities like contests, awards, and story collections
• Support Academy's LMS migration by coordinating content shift, reviewing content, and building AI workflows
• Run focus groups, light research and data analysis
• Set up a reporting cadence to track program performance

Required qualifications

• Hands-on experience planning and running complex events or programs that reached thousands of people
• Ability to execute existing plans and take full ownership of projects with no plan
• Ability to build working trust with a new team fast without formal authority
• Strong stakeholder management and cross-functional collaboration skills
• Analytical skills to pull insight from research and focus groups and use data to measure program success
• Strong written and spoken communication skills
• Ability to build AI systems and workflows that replace repetitive manual work

Nice to have

• Strong user empathy
• Familiarity with a learning management system such as Docebo, 360Learning, or Thinkific
• Experience in professional development or marketplace environments
• Experience in content creation, including learning content, and content ops

Benefits

• An open, collaborative, dynamic and diverse culture
• A generous monthly allowance for lessons on Preply.com
• Learning & Development budget and time off for your self-development
• A competitive financial package with equity, leave allowance and health insurance
• Access to free mental health support platforms
• Access to Gympass-partnered wellness and gym centers throughout Spain

About the company

Preply is a category-defining company that helps people discover tutors and craft personalised learning journeys. They have reached unicorn status with a $150M Series D.